top of page

Terms and Conditions

By placing an order via WaxSealsTT, you agree to the following terms of purchase incorporated herein by reference.

 

General Terms

– All product prices and transactions are quoted in Trinidad and Tobago Dollars $ (TT).

– Custom orders will not be processed until 50% down payment has been received.

– A receipt of your order would be sent to you via email or whatsapp message.

 

Turnaround & Shipping

– Saturdays, Sundays or internally determined holiday schedules are not considered when calculating turnaround times unless stated verbally. Shipping transit times are also excluded.

– WaxSealsTT will not be held accountable for delays caused by the weather, or any other circumstance over which we have no direct control.

– All shipping transit times are given as estimates only. You are required to track your order with the tracking reference number received by us. We cannot guarantee delivery dates on any shipments inside or outside Trinidad and Tobago.

– We take no liability for inaccurate shipping information provided. As a result, there is no refund for the shipping charge. The buyer will also be responsible for any additional re-shipping fees. 

– Similarly if the buyer rejects a parcel for whatever reason, they will also be responsible for any return fees incurred by the shipping carrier.

– We are required to charge a 'rush fee' based on the project or timeframe requested. 


 

Order Changes, Cancellations & Refunds

For Custom Engraved Items:

– Once we receive an order, we won't accept any changes or revisions to any artwork file. Soon after the order is placed, preparations for the engraving process will start.

– Cancellation or return of any custom engraved items will be subject to a non-refundable 35% service charge.

– Refunds for custom engraved items will only be issued for orders that have been canceled prior to the goods being produced.

– Design templates are only for our custom stamp use. 

– We reserve the right to turn down any trademarked or registered logo for any reasons without their permission

 

For Ready Made Items:

- Cancellations may be made prior to the goods being dispatched.

- A refund will only be issued for orders that have been canceled prior to the goods being produced.

 

Returns

– All custom made stamps are non-returnable.

– Any item (excl. those that are custom engraved) can be returned to us, unused and in its original packaging within 2 days of delivery.

– Once we receive the returned items we will be refunded.

– All custom engraved items which are based on a supplied artwork file are non-returnable.

– If any items arrive damaged or faulty please notify us within 24 hours of delivery to be eligible for a replacement.

– Please note that original shipping charges are non-refundable.

– Please contact us for a full return address.

 

Liability

– WaxSealsTT will not be held responsible for any supplied artwork file that does not meet the requirements laid out in our Artwork Requirements for both Custom Paper Embosser and Custom Wax Sealing Stamps.

– We will also not be liable for any artwork errors due to incorrect spelling, grammar or punctuation thereafter requesting customer approval.

 

Modifications

We reserve the right to:

– Update our pricing at any time without prior notice.

– Modify or discontinue our services or products.

– Refuse any artwork that does not adhere to any of our Artwork Requirements.

 

User restrictions

– We reserve the right to refuse service to anyone for any reason, at any time.

– You must be of legal age to access and use our site.

 

Personal Information

– You agree to provide accurate account and billing information, including your email address, or any other information requested by us to complete your order.

– Submission of your personal details via our store is governed by our Privacy Policy.

– You are responsible for maintaining the security of your account and password.

 

User Submissions

– We kindly ask that you respect the intellectual property rights of others.

– You must obtain prior permission from the copyright owner of any submitted designs which are not your own original material.

– We have the right to turn down any logo or artwork.

– We do not condone any unlawful use of our products for fraudulent purposes.

– Do not use any of our custom designs displayed without our permission.

– We have the right to remove any comments or reviews that are deemed to be inappropriate, unlawful or offensive in any way.

 

Copyright

– The WaxSealsTT® name and Seal Logo are registered trademarks.

– This website and all the content contained herein is Copyright 2024 WaxSealsTT. All Rights Reserved.

– You agree not to reproduce, duplicate, resell or exploit any of the services or products provided to you without prior consent from us.

 

Additional terms

– We may request to display samples of a customer's product on our website, and social media outlets.

– We are not responsible for any information that is deemed inaccurate or incomplete.

 

 

WaxSealsTT®

Diego Martin, 

Trinidad & Tobago, W.I.

 

Last updated in May 2024

bottom of page